Terms and conditions

Terms and Conditions.

Not the most exciting bit we realise, but please read on as it tells you what’s required of you and what you can expect from us. By booking with us you are agreeing with the terms and conditions below. If you have anyquestions/queries please feel free to contact us

BOOKING.

To secure your place on your guided ride you must pay the cost of your ride in advance at least 6 weeks before the date of your ride.

if your in the area and decide to come on a guided ride feel free to contact us as im sure we will be able to fit you in .

PRICE.

We guarantee not to increase the price of a guided ride once a booking has been received. Prices on the website are per person and are quoted in pounds sterling.

SERVICE.

We will endeavour to provide a guided ride as closely resembling that described on this website or any other promotional material. Be aware that due to unforeseen circumstances parts of the booking such as accommodation details may vary slightly, however the overall quality of the guided ride will not be diminished. If there has to be changes made due to weather etc the leaders’ decision will be final.

ACCOMMODATION.

Mucky Breaks use a range of accommodation providers and cannot be held liable for any damages, losses or inconveniences resulting from them. We will always try to make sure these problems are minimal and will deal with any situations as they arise. Whilst you are staying with an accommodation provider you must agree to their terms and conditions.

CANCELLATION.

We will try to accommodate any changes in your needs but cannot always guarantee that we will be able to do so. If you need to cancel your guided ride for any reason after booking you must inform us in writing before ride start date.

The following cancellation fees apply:*

Cancellation 2 to 4 weeks before the ride – you pay 75% of the ride cost.

Cancellations 2 weeks and less before the ride – you pay 100% of the ride.

*However, if you can find someone who wants to take your place on the ride, please contact us with a change of details. It will be your responsibility to collect the payment from the replacement person. We will not charge any administration fees for a change of details.

CANCELLATION BY US.

We will always try our best to avoid cancelling a package or trip. In the unlikely event of circumstances that force us to cancel a holiday you will receive a full refund or a suitable replacement package or trip. Mucky breaks are not held liable for any additional expenses you incur through cancelling your holiday e.g. travel expenses. If there are circumstances beyond our control which cause us to cancel or change your holiday such as war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances that amount to force majeure we will not refund or pay you any compensation or be liable for any other expenses to you.

LIMIT OF LIABILITY.

Mucky Breaks have a duty of care to its customers but are only liable up to the cost of your holiday with us. We cannot be held responsible for damage and/or loss to your personal possessions. We are also not liable for failure in carrying out the contract if the failure is due to the action of the participant or the action of a third party. We are also not liable for any theft or damage to bicycles, or injury to you occurring as a result of cycling on or off road or in transit.

YOUR RESPONSIBILITIES.

You accept that mountain biking can be a hazardous activity and may involve elements of risk or discomfort. By agreeing to these terms and conditions you take personal responsibility for your own actions. Mucky Breaks take no responsibility for damage, death or injury caused to you or by you as a result of participation. You must at all times ride within your own ability and always wear an approved safety helmet. Whether hired or belonging to you it is your responsibility to arrive with and keep your bike in safe working order and you must notify us of any defects as soon as possible. We reserve the right to stop you from participating if your bike is not in safe working order. You must be physically fit enough to participate in the ride you have chosen. If you have to drop out of the ride you will be responsible for any travel arrangements or additional costs incurred. You agree to abide by the authority of the leader of the group and act in a reasonable way for the duration of your ride. We reserve the right to remove any person from a ride whose behaviour is deemed by the leader to be detrimental to the group, unsafe or adversely affecting the groups’ enjoyment. We will not be liable for any refund in these circumstances.

MEDICAL.

It is your responsibility to ensure that you are sufficiently fit and adequately equipped to partake in your chosen ride. You must tell us of any medical conditions or dietary requirements at the time of booking. If you are not in a suitable condition to complete a ride or are under the influence of drink or drugs the leader will ask you to leave the ride. We will not be liable for any extra expense incurred by this and you will not be able to claim a refund.

COMPLAINTS.

If you have a problem or complaint on your ride you must bring it to the attention of our staff as soon as possible and we will try to rectify the problem. If you feel that the problem was not resolved and resulted in a much-reduced enjoyment of the ride you must inform us in writing within 28 days and we will respond within 28 days to resolve the matter to the satisfaction of both parties.

PRIVACY.

We will not pass on your personal details to any third party except for the purposes of organizing your ride.

STAFF.

Our staff are trained to lead and organise trips of the nature detailed on this website. They are there to ensure you have a safe and enjoyable holiday and their instruction should be followed at all times. In the event of changing circumstances the leaders’ decision is final.
The leader will hold the MIAS guiding qualification appropriate to the guided ride.

Hire bikes – The hirer is responsible for any damage or loss caused, other than through natural wear and tear. Any damage or loss of the bicycles will be charged at full replacement/repair value. You must agree to return the bike at a certain time in the condition you received it in and may not sell, hire or otherwise part with the bike during the hire period.